Supplier Code of Conduct


The Giftpoint Supplier Code of Conduct is available in various formats and every supplier is required to agree to adhere to the Code in addition to encouraging their own supply chain to do the same as part of fulfilling their contractual obligations. Any supplier in breach of the obligations included in this policy will be removed from the Supplier Database with immediate effect and provided with the appropriate improvement support before re-admission is considered.

The terms “Employee” and “Worker” used throughout this Supplier Code of Conduct covers everyone working for or on behalf of a Supplier, including but not limited to full and part-time employees, consultants, contractors, trainees, temporary workers, migrant workers, senior management and board of directors.

Ethical Conduct

The supplier shall hold their own Ethical Conduct Policy in addition to complying with all laws applicable to their business and adhering to the points below.

Health & Safety

The supplier shall strive to implement the standards of health and safety at a high level throughout the company. They shall provide a work environment that is safe and meets all applicable regulations to safeguard workers and third parties, prevent accidents, injuries and work-related illnesses. They shall carry our regular risk assessments in all areas and hold records of the subsequent control measures implemented. These will be reviewed on a regular basis. All workers will receive health and safety training with the additional provision of updates as required.

Human Rights and Fair Labour

Forced labour – Suppliers shall not use or permit any form of forced, bonded or indentured labour. All work must be voluntary, and all employees must be free to terminate their employment at any time. Suppliers will not hold employees’ identity, immigration or work permit documents longer than reasonably necessary for administrative processing. Suppliers are expected not to require employees to pay recruitment fees or other fees for their employment, either directly or through third parties. The supplier shall be responsible for payment of all fees and expenses relating to employees where legally required. As part of the hiring process, suppliers are expected to provide every employee with a written agreement describing the worker’s terms of employment including clearly defined disciplinary policies and procedures.

Child labour – Suppliers shall not use child labour. ‘Child’ means any person under age 15, under the age for completing compulsory education or under the minimum age for employment in the country, whichever is the greatest. Workers under the age of 18 will not perform work that is likely to jeopardise their health or safety, including night shifts and overtime. Suppliers may use legitimate and properly managed apprenticeship/internship programmes. Unless otherwise stated in local law, suppliers are expected to pay student workers and apprentices at least the same wage rates as other entry-level workers performing equal or similar tasks.

Wages and working hours – Suppliers shall comply with all applicable laws and mandatory industry standards regarding working hours, wages, overtime and associated benefits. Workers shall be paid in a timely manner and except in emergency or unusual situations, workweeks are expected not to exceed 60 hours per week (including overtime) or, if less, the maximum set by local law. Workers should be allowed at least one day off every seven days.

Freedom of association and collective bargaining – Employees shall be permitted to associate freely, bargain collectively and seek representation in accordance with local laws. Suppliers are expected to permit employees to, in accordance with applicable laws, openly communicate and share grievances with management about working conditions without fear of reprisal or harassment.

Fair Treatment, non-discrimination, diversity and inclusion – Suppliers shall promote an inclusive work environment that values the diversity of its workers and will not discriminate or tolerate discrimination with respect to gender, race, religion, disability, age, sexual orientation or any other characteristic protected by law. Suppliers shall not permit harassment, abuse or inhumane treatment.

Data Privacy

Suppliers shall adhere to relevant data protection laws and regulations when data is obtained, processed, transmitted or used and shall not disclose any data that is not known to the general public. The supplier is expected to effectively manage the retention, maintenance, access, and disclosure of all confidential information in accordance with current legislation.

Anti-Corruption and Bribery

Suppliers shall comply with all anti-bribery and anti-corruption laws, regulations and standards applicable to their company. We expect suppliers to not tolerate, permit, or engage in any form of corruption, extortion, or briberyeither directly or indirectly.

Conflicts of Interest

Suppliers shall disclose any potential or actual conflicts of interest to maintain transparency and effective working relationships.

Fair Dealing

Suppliers shall comply with all applicable anti-trust and competition laws and remain ethical in their activities.


Suppliers shall adopt a proactive approach towards minimizing environmental impacts and be able to demonstrate environmental management to ISO 14001 standards or equivalent. We expect suppliers to have systems in place to actively reduce discharge and use of products harmful to the environment, consumption of materials, greenhouse gas emissions, waste volumes, energy and water consumption. Suppliers shall act in full compliance with all applicable environmental laws and requirements. Giftpoint actively encourages the use of the BCorp Impact Tool and the Sedex Self-Assessment Questionnaire as valuable external resources in the assessment of your programmes.

Business Continuity Planning

Suppliers shall plan for any disruptions to business activities and hold a Business Continuity Plan to demonstrate how employees, data and the environment will be protected in the event of a disaster such as pandemics or illness, software viruses, terrorism and natural disasters.

Compliance with this Code of Conduct forms part of all agreements entered into with Giftpoint and we reserve the right to request additional information or an external audit in support of our efforts to uphold our social and environmental responsibilities.